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Remote Workfront Project Administrator

Lionbridge enables more than 800 world-leading brands to increase international market share, speed adoption of products and effectively engage their customers in local markets worldwide. Using our innovative cloud technology platforms and our global crowd of more than 100,000 professional cloud workers, we provide translation, digital marketing, global content management and application testing solutions that ensure global brand consistency, local relevancy and technical usability across all touch points of the customer lifecycle. Based in Waltham, Mass., Lionbridge maintains solution centers in 28 countries.
Employee Sub-Group: Regular FT Salaried
Work Schedule:
Location: Work from Home , Any
Position Title: Workfront Admin
Lionbridge Technologies is an award-winning company with high caliber clients such as Cisco, Microsoft, Google, Apple, Dell, and more. We're looking for a candidate with a strong Workfront background to successfully fulfill a Remote Workfront Project Administrator role in a dynamic and fast paced environment.
The candidate must be able to work independently as well as in a team whilst communicating with clients at multiple levels of the organization. Strong written and verbal communication skills are therefore a must. It will also be essential to come armed with a proactive, innovative and can-do attitude. The ability to deal with day-to-day as well as new and complex issues will be critical.
Due to the nature of the business and the client, the successful candidate must demonstrate their ability to multitask as well as remain highly organized even at the busiest of times. Furthermore, a keen eye for detail and delivering accuracy is the expectation when working and delivering to such clients.
Responsibilities
Create reports and dashboards within Workfront
QA reports and dashboards
Custom form creation and updates
Template creation and updates
Troubleshoot bugs and issues
1:1 user support
User administration
Create documentation for Workfront processes
Assist with Workfront training
Monitor incoming requests to support queue
Skills
Highly organized with exceptional attention to detail
Exceptional customer service skills or Customer Service Oriented
Self-starter
Ability to work under pressure in deadline-driven environment
Ability to prioritize/multi-task and follow projects through to completion
Strong oral and written communication skills
Team player
Excellent people skills
Ability to think outside the box
Experience and Minimum Qualifications
3+ years in Workfront experience
Technical support experience
At least 3-5 years of experience of working in a similar environment
Strong interpersonal communication
Strong English language and written / oral communications skills
Able to work and collaborate with people of diverse personalities and various backgrounds
Experience in complying with corporate guidelines
Added Qualifications
2+ years Project Management experience (Nice to have)
2+ years of Business Analysis/Consulting experience
Experience in assessing/proposing industry standard tools and technologies (outside of Workfront)
IND17
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.


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